Service Before

Service

Before you bring your device in for service:

1. Keep a backup copy of your data.

2. Turn off Find My ( https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud )

  • You will need to know your Apple ID password to disable Find My.

3. Bring the proof of purchase of the device with you, in case it is needed for repair.

  • Don't forget to bring along - in addition to the device - any Apple peripherals that may be related to the problem you are experiencing.

Before sending your device for service:

  • If the iPhone you are sending us is paired with an Apple Watch, you will need to unpair the Apple Watch first. During the unpairing process, your Apple Watch will create a backup in iCloud. You will be able to use your Apple Watch again when your iPhone returns from our service.
  • Keep a backup copy of your data.
  • How to back up your iPhone/iPad ( https://support.apple.com/el-gr/118426 )
  • How to make a backup copy on Mac ( https://support.apple.com/el-gr/mac-backup )
  • Go to Settings > Messages and turn off iMessage.
  • Erase your device's data.
  • Go to Settings > General > Reset > All Content & Settings. You may be asked for your Apple ID and Password.
  • In case your device is unresponsive, you can erase your data via iCloud.com. ( https://support.apple.com/en-gb/guide/icloud/mmfc0eeddd/icloud )
  • Remove any SIM card, case, or film from your device and keep your charger unless the problem is related to charging.